FAQ
Get answers about the Feel and Heal Myofascial Release Starter Kit, therapy balls, shipping, and how to use the method safely for chronic pain relief.
About the Starter Kit
What's included in the Feel and Heal Starter Kit?
Your Starter Kit includes two therapy balls, a soft cotton travel bag, and an illustrated
self-treatment book based on the John F. Barnes Myofascial Release approach.
Who is this method for?
The Starter Kit is suitable for anyone experiencing muscle tightness, stress, or chronic pain.
What is fascia?
Fascia is a continuous web of connective tissue that surrounds and supports every muscle, bone, organ, nerve, and blood vessel in your body. When it becomes restricted, it can contribute to pain, stiffness, and limited mobility.
What is the John F. Barnes approach to myofascial release?
The John F. Barnes method uses gentle, sustained pressure to allow the fascia to soften and release naturally. It works slowly and respectfully with the body’s protective system, creating deeper and longer-lasting relief than forceful techniques.
Who wrote the book?
Your Myofascial Self-Care Guide to Chronic Pain Relief was written by Gabrielle Provost, RMT, an expert-level John F. Barnes Myofascial Release therapist based in Montreal, Canada. She created this guide to help her clients, and anyone living with chronic pain, learn how to safely release fascial restrictions at home.
What makes these therapy balls different from regular massage balls?
These aren’t massage balls: you won’t be rolling on them. The John Barnes' approach uses sustained pressure and the weight of your body to allow the fascia to release.
This creates deeper, longer-lasting results than rolling or using a firm massage ball.
Is this method safe if I have chronic pain or an old injury?
Yes. The method is gentle and adaptable, and you can go at your own pace. If you have a medical condition or recent surgery, we recommend checking with your healthcare professional for guidance.
How to use
How often can I use the therapy balls?
You can use them daily or a few times per week—whatever feels good for your body. Start with short sessions and increase gradually as you develop your awareness.
How long will it take to feel relief?
Some people feel a difference right away, while others notice changes after a few sessions.
The book will make your self-treatment practice more efficient by offering advice, insights and step-by-step guidance.
Can beginners use this method without experience?
Absolutely. Anyone can start, even if they’ve never received myofascial release treatment before. The book is helpful for both complete beginners and more advanced users who want to deepen their practice.
Do I roll on the ball like a massage ball?
No. This method is different. You’ll use gentle, sustained pressure—not rolling. This allows the fascia to soften naturally and release more effectively.
Shipping & Delivery
Where do you ship from?
All orders are shipped from Canada.
Do you ship to the United States?
Yes. We ship regularly to the U.S., and all parcels include tracking.
How long does shipping take?
Shipping times may vary depending on your location, holidays, and customs, but typical timelines are:
- Canada: 3–8 business days
- United States: 5–12 business days
Will I receive a tracking number?
Yes. You’ll receive an email with the tracking number as soon as your order ships.
Will I have to pay customs fees when ordering from the United States?
No. Customs fees are included in the shipping cost. The price you see at checkout is the final price so no duties or additional charges on delivery.
What happens if my package is lost or delayed?
If your tracking hasn’t updated for several days or your package appears lost, contact us with your order number at info@feelandheal.com.
We’ll follow up with the carrier and help resolve the issue quickly.
Do you offer international shipping?
We currently ship within Canada and the United States. Additional regions will be added soon.
Orders & Returns
What is your return policy?
If your item arrives damaged or defective, contact us within 7 days of receiving your order and we will replace it or offer a solution.
Used therapy balls cannot be returned for hygiene reasons.
Can I modify or cancel my order?
If your order hasn’t shipped yet, we can update or cancel it.
Contact us as soon as possible with your order number.
My order arrived incomplete or damaged. What should I do?
Send us an email with your order number and a photo of the issue : info@feelandheal.com.
We’ll take care of it quickly.
I entered the wrong shipping address. Can I fix it?
If your order hasn’t shipped yet, we can update the address.
Once shipped, changes are not always possible, but we’ll help you find the best solution.
Do you offer wholesale pricing for studios, clinics, or retailers?
Yes. If you own a yoga studio, clinic, or wellness space and would like to carry the Feel and Heal Starter Kit, visit our page for wholesale orders.
Payments & Taxes
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Payments are encrypted and processed through Shopify’s secure checkout system. We never see or store your credit card information.
Do you accept PayPal?
Not at the moment. We offer several secure alternatives, including credit cards, Apple Pay, Google Pay, and Shop Pay.
Will I be charged sales tax?
Applicable taxes are calculated at checkout based on your location.
Will U.S. customers have to pay duties or customs fees?
No. Customs fees for U.S. orders are already included in the shipping cost.
The price you see at checkout is final.